Ratings & Reviews

Overall Rating

4
(20 reviews)
95% of customers recommend this property

Rating Per Category

Parking
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Grounds
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Resident Reviews

submitted by Kelsea P. - |Recommended: Yes😊 A place to settle — I am very happy. To lessen the sound, I am adding rugs. No problem. 👌🏻 Think I’ll stay a while.
response from property -Hey Kelsea! We're glad to hear you're enjoying your stay. Please reach out to us in the office if you ever need anything from us!
submitted by Stanley C. - |Recommended: YesGood — Love the location, proximity to bus stops. downtown, campus, church etc. Friendly staff. Especially like utilities included. However shocked and disappointed my rent increased 30 month
response from property -Hey Stanley. Thanks for taking time to leave a review as it helps us make improvements in our community. We're glad that you're enjoying everything about your apartment. Unfortunately, with rising cost of the utilities that we include in rent, the cost of rent also increased. Please reach out to us in the Leasing Office if you need anything from us!
submitted by Tomoaki K. - |Recommended: YesRecommended — Location is great, good access to Franklin Street and UNC. The rent is cheap considering it includes all of utilities. Building is slightly old, not so clean but not so dirty. Maintenance Staff is great. Overall, I recommend if you want to save your money and live near the UNC.
response from property -Thanks for taking the time to leave a review! The location is one of the best things about the community! Its close to the UNC campus and local entertainment. Please reach out to us if you need anything from us!
submitted by  - |Recommended: NoThe front desk staff is super super rude and not helpful.
response from property -Thanks for taking the time to leave a review. It is the office staff's goal to be helpful, warm, and approachable. We're sorry that you've had this experience.
submitted by Zachary L. - |Recommended: YesGreat Location — I like the price for the rent they charge. I don't need a lot of amenities.
response from property -Thanks for leaving a review! The price point is great, especially when you consider that ALL utilities are included in the price of rent! We do have on-site laundry, two(2) study rooms, a business center with free printing, and a recently updated fitness center, if you ever need to use any of those.
submitted by Tanying L. - |Recommended: YesGreat experience — I would recommend
response from property -Thanks for taking the time to leave a review! Also, thank you for the recommendation!
submitted by Molly N. - |Recommended: YesMaintenance Staff — Fixed in a somewhat timely manner.
response from property -Thanks for leaving a review. Please reach out to us in the Leasing Office if you need anything else.
submitted by Refujio A. - |Recommended: YesSuper value for the location rent — I love the fact that everything is included and there isn't a cap on utilities. I imagine staying here for the remainder of my years here at UNC.
response from property -Thank You for taking the time to leave a review. You're right there are no cap on utilities. You can heat, cool, keep lights on, take a bunch of showers, and never worry about the bill. We're happy that you are enjoying your stay and intend to stay with us for a few years! Please reach out to us in the Leasing Office if you need anything.
submitted by Zichen Y. - |Recommended: YesGood for its price — The wall-mounted AC is so loud and the living room floor and the toilet are dirty. Otherwise, good for its price.
response from property -Thanks for taking the time to leave a review as it helps us serve y'all better. If you think that your a/c is louder than it should please put in a work order and I'll send the Maintenance Technician over to check it out. I hope that you are enjoying your stay. Please reach out to us in the Leasing Office if you need assistance with anything in your apartment.
submitted by Matthew R. - |Recommended: YesWorth the money — Although it has some flaws- UA is overall a great value apartment.
response from property -Thanks for taking the time to leave a review! We're glad to hear you're enjoying your stay. Please reach out to us in the Leasing Office if you need anything.
submitted by Nicolette C. - |Recommended: YesGreat 1Br Apartment close to campus — Having been at University apartments for over a year, I must say that I've been very pleased with my experience. It's a great value for its proximity to the UNC campus, available parking, and single unit availability relative to the other nearby complexes. It is perfect for undergrad grad UNC students. I also appreciate the fact that it is pet friendly. The building is a bit older, though, so bugs and an occasional maintenance request are just part of the routine. The walls are also thin and noise travels, so while the place is usually quiet you will overhear neighbors' arguments and crying babies at times. Still, the complex is great and I am happy with my decision to live here.
response from property -Thanks for taking the time to write a review. We're happy that you enjoyed your stay with us! The building is a bit older, but we do everything we can to bring our residents the best experience. Please reach out to us if you ever need a place in Chapel Hill again!
submitted by Rachel C. - |Recommended: YesDream apartment complex with amazing design and staff — I've been living at University Apartments for about two months now, and it's everything I dreamed having my own place could be. The layout of the apartment is extremely intuitive and efficient, so the design is definitely my favorite part. The huge windows are a plus, and the configuration of the units and the amount of vertical storage space make the space seem larger. The design also just makes sense for all of my needs--there's space for everything, no unused areas, and it's customizable even with the sturdy and gorgeous furniture that comes with the apartment. I'm a fan of symmetry, and the building, units, and furniture satisfy that quite well. The trash chute is also so awesome and convenient. A few more small touches that add up to me loving living here the kitchens are great and have the perfect amount of storage space and awesome appliances. The closets upon entry are huge and wonderful and convenient. There are security cameras in the halls and codes to get into the building which adds to my peace of mind. The built-in bookshelves are great, as is the tv stand bookcase unit. The sliding doors are floor-to-ceiling, and it just looks really nice. There are plenty of electrical outlets. The complex is active on social media and posts nice resources and also has some giveaways--I won a Roku Express which was incredible The colors of the floors and hallways in the building are beautiful. And also just the ease of having furniture and utilities included in rent alleviates a lot of stress. With a wonderful location and easy parking and guest parking, the complex fits all of my needs as a grad student at UNC - Chapel Hill. It's also fairly quiet and very peaceful which I appreciate, and the staff is quite helpful and friendly It's nice to visit the office where they recognize me and treat me with warmth and respect. I appreciate honest reviews, so, in thinking of negatives, only two things came to mind, and they really aren't a big deal to me. The grounds could be a little nicer, and I often see large bugs on the stairs, but...also it's the South in the summer, so...to be expected. The laundry facilities could also be a tad nicer. Compared to other places I've lived, this is the same or better. And the WiFi is public WiFi and has great download speed but really slow upload speed. This isn't usually a problem, but with all of my classes being remote and having to do more video calls and such, this is kind of a problem. But, seeing as that's the most negative thing I could think of, I still give this apartment complex five stars for sure. I've had two maintenance requests that were both handled really promptly and also with helpfulness, friendliness, warmth, and respect. When my friends helped me move in they commented that the elevators had a hospital horror movie vibe--but I love movies so much and my favorite genre is 70s horror, so that fits my vibe well and is definitely something I view quite favorably. Love the elevators. Overall, I would definitely recommend University Apartments and am really grateful that I live here
response from property -Thanks so much for your review. We're glad to here that you are enjoying your stay and everything about the community. We hope to have you at University Apartments as long as you are in the Chapel Hill area!
submitted by Anavir S. - |Recommended: YesGreat value for money. Excellent staff. — Worth the price particularly because of included furniture and proximity to campus.
response from property -Anavir, thanks for taking the time to leave us a review. We're happy to hear that you've enjoyed your stay! The location is ideal for almost anyone. Please reach out to us in the future if you ever need a place to live.
submitted by Shakila W. - |Recommended: YesAwesome — convenient
response from property -Thanks for the review!
submitted by Alexander H. - |Recommended: YesPretty good. Fairly clean at move in. — it's alright.
response from property -Thanks for your review. What could we do to move from "alright" to great"? Please reach out to us in the leasing office if you need our assistance.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of University Apartments - Chapel Hill, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by University Apartments - Chapel Hill, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose